Cold Town House are hiring FOH Floor Manager, Full Time, £14ph Plus Tronc, Circa £17ph.

🌟 Floor Manager – Be the Face of Exceptional Guest Service! 🌟

We are looking for a confident and experienced Floor Manager to take a leading role on the floor, ensuring a seamless and outstanding experience for every guest. If you thrive in a fast-paced, guest-facing environment and have a proactive approach to service, we want to hear from you!

Key Responsibilities:

Guest-Facing Leadership
Act as a visible presence on the floor, engaging with guests, resolving queries, and ensuring a welcoming atmosphere at all times.
Guest Service Excellence
Lead by example to deliver top-tier guest service, handle complaints professionally, and maintain high levels of guest satisfaction.
Proactive Service Flow Management
Oversee the flow of service throughout the day, anticipate busy periods, and take initiative to ensure smooth, efficient operations.
Support Daily Operations
Assist the Manager in the overall running of the business, from opening to closing, maintaining operational excellence.
Team Supervision & Development
Support and guide team on the floor, help train new team members, and foster a positive, performance-driven culture.
Compliance & Health & Safety
Ensure all activities meet health and safety regulations, and that team members follow company policies and procedures.

What We’re Looking For:

Guest-Focused & Proactive
Someone who naturally takes the initiative to enhance service flow and elevate the guest experience.
Leadership & Teamwork
Strong leadership skills with the ability to motivate and support a team while working collaboratively.
Effective Communicator
Clear and professional in all interactions, whether with guests, staff, or management.
Problem Solver & Decision Maker
Quick-thinking and confident in handling challenges and making informed decisions.
Organised & Detail-Oriented
Skilled in managing time, prioritising tasks, and keeping service operations running smoothly.

Be the leader who sets the tone on the floor.

Apply now to become the go-to person for exceptional guest experiences and take the next step in your hospitality career!