The Queens Arms, Deputy General Manager, Full Time, Permanent, 45-Hours PW

Salary up to £35,000, Plus Tronc (circa £3.50ph) & Bonus up to 40% of base salary!

Nestled beneath the cobblestones of Edinburgh's historic Frederick Street, The Queens Arms is a cherished pub that combines rich heritage with a passion for quality. We take pride in offering a welcoming atmosphere, delectable home-cooked dishes crafted from Scotland's finest produce, and an impressive selection of handpicked cask ales, craft beers, malt whiskies, wines, and cocktails.

The Queens Arms now seeks a motivated Deputy General Manager to drive the high venue standards and continue its long-term success. If what you’ve read sounds good to you then we’d love to speak.

Duties

Operational Management – Assist the General Manager in overseeing day-to-day operations, ensuring all departments run smoothly and efficiently while meeting company goals and standards.

Team Leadership & Development – Support in managing and motivating staff, ensuring effective recruitment, training, and performance management to maintain a productive and positive team environment.

Financial Oversight – Assist with budgeting, financial planning, and monitoring financial performance to ensure the business meets its revenue targets and stays within budget.

Customer Relations & Service Excellence – Ensure high levels of customer satisfaction by addressing customer feedback, resolving issues, and implementing service improvements where needed.

Compliance & Standards – Ensure all company policies, procedures, and legal regulations are adhered to, maintaining a safe and compliant environment for both staff and customers.

Required Skills

Leadership & Team Management – Strong ability to lead, motivate, and manage a team, ensuring high performance, staff development, and a positive workplace culture.

Financial Acumen – Proficiency in budgeting, financial analysis, and cost control to support business profitability and achieve financial goals.

Strategic Thinking – Ability to analyse business performance, identify areas for improvement, and implement strategies that drive business growth and operational efficiency.

Excellent Communication Skills – Clear and effective communication with staff, customers, and senior management, ensuring smooth operations and collaboration across departments.

Problem-Solving & Decision-Making – Strong analytical skills to address challenges, make informed decisions, and implement practical solutions in a fast-paced environment.

Benefits

On top of pay - also included is our wider benefits such as:

· Staff discount ranging from 25% to 50% on F&B at all Signature Group Venues

· Employee Assistant Programme

· Extra annual leave days gathered through service

Plus so much more!

We look after our team and provide access to our 24/7 Employee Assistance Program. Signature Group believes in promoting a healthy work / life balance.

Applying for Signature

If this sounds like something you want to be a part of, apply today by sending in your CV.

Signature Group have 21 venues in Scotland, including Cold Town House, Paramount, Badger & Co, The Spiritualist, McLarens on the Corner, Copper Blossom, The Smokin’ Fox and more.

*Signature Group operates with a privacy policy. Your information will never be shared with any third parties and will only be used for the purpose it is intended