FULL_TIME

BOTH

Edinburgh

Glasgow

Stirling

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<div>I hereby freely give Signature Pub Group Ltd consent to process my personal data relating to my application as described in the <a target="_blank" href="https://signaturepubs.co.uk/privacy-policy/</a>.</div>

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Church On The Hill

Duty Manager Duties Overseeing Daily Operations – Manage the day-to-day operations of the business, ensuring smooth and efficient service delivery across all departments during shifts.Staff Supervision &amp; Support – Supervise and support staff, ensuring they are performing to standards, resolving any issues, and maintaining a positive work environment.Customer Service Management – Handle customer queries and complaints effectively, ensuring a high level of customer satisfaction and addressing any issues promptly.Health &amp; Safety Compliance – Ensure that health, safety, and hygiene standards are adhered to at all times, conducting regular checks and taking corrective actions as needed.Reporting &amp; Administrative Tasks – Maintain accurate records of daily operations, staff attendance, and incidents, providing reports to senior management as required. Required Skills Leadership &amp; Team Management – Strong ability to lead and motivate a team, ensuring high performance, resolving conflicts, and fostering a positive and productive work environment.Excellent Communication Skills – Clear and effective communication, both verbal and written, to interact with staff, customers, and senior management, ensuring smooth operations.Problem-Solving &amp; Decision-Making – Ability to make quick, informed decisions and resolve issues efficiently while maintaining a calm and professional demeanerCustomer Service Excellence – Strong focus on providing outstanding customer service, with the ability to handle complaints and ensure customer satisfaction at all times.Health &amp; Safety Knowledge – In-depth understanding of health and safety regulations, ensuring compliance and promoting a safe working environment for both staff and customers. Benefits On top of pay - also included is our wider benefits such as:· Staff discount ranging from 25% to 50% on F&amp;B at all Signature Group Venues· Employee Assistant Programme· Extra annual leave days gathered through service Plus so much more! We look after our team and provide access to our 24/7 Employee Assistance Program. Signature Group believes in promoting a healthy work / life balance. Applying for Signature If this sounds like something you want to be a part of, apply today by sending in your CV. Signature Group have 21 venues in Scotland, including Cold Town House, Paramount, Badger &amp; Co, The Spiritualist, McLarens on the Corner, Copper Blossom, The Smokin’ Fox and more. *Signature Group operates with a privacy policy. Your information will never be shared with any third parties and will only be used for the purpose it is intended.

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